Princess Cruises Unveils New On-Demand Feature that Lets Guests Call a Crew Member to Their Location for Assistance on MedallionClass® Vacations
CrewCallTM service on demand is available on stateroom TVs as well as the MedallionClass app and leverages the innovative OceanMedallion wearable to guide a crew member to a guest's exact location to be of service to the guest.
The new capability is yet another example of how Princess is leveraging MedallionClass technology to increase high-touch and personalized service versus replacing it.
The corresponding CrewCall Chat feature lets guests text their specific question or request using a smart device to be answered or actioned virtually by crew.
"CrewCall significantly expands our MedallionClass service-on-demand capabilities allowing us to deliver high-touch, personalized service that doesn't interrupt the vacation they are enjoying to find a crew member," said
Both CrewCall features expand the OceanNow® digital experience guests use to place food, beverage, retail and amenity orders for delivery directly to their location.
"Every minute a guest has to stand in line to wait for service or to have a simple question answered diminishes the value of their vacation," added
CrewCall is part of a new array of TrulyTouchlessTM conveniences that will be available to guests when Princess returns to sailing starting
The feature is the latest of several enhancements recently added to the Princess MedallionClass experience to deliver an effortless and more personalized vacation. The award-winning OceanMedallionTM wearable elevates the guest experience by enabling touchless embarkation and disembarkation, frictionless commerce, and keyless stateroom entry, as well as additional contactless capabilities accessible using smart phones and tablets, including wayfinding; family and friends locator; first-run movies and live TV; an interactive events and activities planner; and interactive fun.
One of the best-known names in cruising,
Vacations enabled by the OceanMedallion, the vacation industry's most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalized vacation giving guests more time to do the things they love most. The company is part of
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